Privacy Policy

At Our Dukan, we value your trust and are committed to protecting your personal information and your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.ourdukan.store.

Please read this Privacy Policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Contact Information: Name, email address, phone number, billing address, and shipping address.

Payment Information:Payment card details, billing address, and payment method details (processed securely via our third-party payment processors; we do not store full credit card numbers on our servers).

Account Information: Username, password, order history, and saved preferences.

Customer Support:Information you provide when contacting customer support or submitting feedback.

How We Use Your Information

  • We use the information we collect for various business purposes, including to:
  • Process and fulfill your orders, send order confirmations, and provide shipping updates.
  • Process payments and prevent fraudulent transactions.
  • Manage customer accounts and provide customer service.
  • Send promotional communications, newsletters, and special offers (you can opt out at any time).
  • Personalize your shopping experience and deliver relevant product recommendations.
  • Analyze website performance, user trends, and improve our website functionality.
  • Comply with legal obligations and enforce our terms and conditions.


Sharing Your Personal Information

We do not sell your personal information. We only share your information with trusted third parties to provide our services and operate our business:

Service Providers:Third-party vendors who perform services on our behalf (e.g., payment gateways, shipping and logistics carriers, email marketing tools, web hosting providers).

Legal Requirements:If required by law, court order, or governmental authority, or to protect our rights, property, and safety or that of our users.

Business Transfers:In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Cookies and Tracking Technologies

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

Third-Party Links

Our Site may contain links to third-party websites or services (e.g., social media platforms). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security..

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, settle disputes, and satisfy legal, accounting, or reporting obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated “Effective Date.”