Refund and Returns Policy

At Our dukan, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, exchanges, and refunds.

Return Window

  • We offer a [5-day / 7-day] return policy, which means you have [7] days after receiving your item to request a return.
  • Unused, unworn, and in the same condition that you received it.
  • In its original packaging, complete with all tags, accessories, and documentation.
  • Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned for safety, hygiene, or operational reasons. These include:

  • Personal care & hygienic products (e.g., opened cosmetics, skincare, innerwear, or grooming items).
  • Digital or downloadable products (e.g., software, e-books, gift cards).
  • Customized or personalized items made to order.
  • Sale or Clearance items (only regular-priced items may be refunded, unless defective).

How to Initiate a Return

  1. Contact our support team at agslisting@gmail.com or via phone at +92 308 8781 855 with your Order Number and reason for return.
  2. If your return is accepted, we will send you instructions on how and where to send your package.
  3. Note: Items sent back to us without first requesting a return will not be accepted.

Shipping Costs for Returns

  • Defective or Incorrect Items: If the return is due to our error (e.g., damaged in transit, defective product, or incorrect item sent), Our Dukan will cover the cost of return shipping or provide a prepaid shipping label.
  • Change of Mind: If you are returning an item due to personal preference or a change of mind, you will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product:

  • Contact us within [24 hours] of delivery at agslisting@gmail.com
  • Include clear photos or video showing the damage or issue along with your order details so we can resolve the matter immediately.

Refunds & Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within [5–10 business days].
  • Cash on Delivery (COD) Orders: For Cash on Delivery orders, refunds will be issued via [Bank Transfer / Store Credit / Digital Wallet] once details are verified.
  • Note: Processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Re-check your bank account or credit card statement.
  2. Contact your bank or payment provider; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at agslisting@gmail.com